Prescription for Excellence

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Prescription for Excellence

Prescription for Excellence

Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

By: Joseph A. Michelli

audio performed by: Tony Craine
genre: Business - Business
publication date:11/07/2016


The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence—and explains how business leaders in any industry can get the same results.